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Roles & Responsibilities
Director of Membership Retention
The Director Membership Retention works with the VP
of Membership to identify methods to maintain and improve
membership renewal rates of existing members. The Director
will be responsible to increase chapter membership through
a variety of methods and prepare and deliver campaign
results for all Great Lakes Chapter (GLC) and non-GLC
events.
The Director Membership Retention is a non-voting member
of the Board of Directors. This position can involve
additional experiences and skills while serving the
PMI GLC and the Board of Directors. Description of Position
requirements and activities to be performed by Director
Membership Retention:
- The director must be a Great Lakes Chapter member
in good standing
- Must provide a backup team member or process when
not available to perform duties
- Must build, update, and maintain the membership
retention process so that it measures and provides
value to the GLC chapter so that membership levels
remain high.
- Work with the VP of Membership to establish, execute
and refine membership targets so they align with Chapter
objectives.
- Must transition all duties to the in-coming Director
Membership Retention prior to leaving the position
- Identify and maintain all existing retention campaign
events in a spreadsheet inventory format which includes
campaign result statistics.
- Coordinate with VP of Outreach for possible events
to retain PMI-GLC membership
- Provide status of all event retention process results
once a month to the VP of Membership
- Collaborate with the Membership Information Manager
and Membership Development teams to build communications
plans and surveys to support retention objectives.
- Select, mentor, and direct volunteers to execute
the retention process. Be accountable to the deliverables
regardless of volunteer staff available to assist.
Summary of
Deliverables produced:
- Retention Campaign Process
- Campaign Event Summary results reports
- Annual Golf Outing
- New Member Orientation
- Coordinate with VP of Outreach for possible events
to retain PMI-GLC membership
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